Why we don't bill insurance companies
We do not bill insurance directly but, upon request, we can provide documentation you can submit for out-of-network reimbursement. We could not provide the same quality of care and individual attention if we were bound by in-network insurance regulations. We recognize this can be a financial burden on the people with whom we work. Consequently, your care will not be delegated to a lesser-qualified provider as typically occurs at insurance-based practices. Additionally, we will not waste your time with billable modalities like ice and heat packs that one could administer on his/her own in the absence of a health care provider.
Can my health insurance company pay for my visit?
Yes. It depends on your out-of-network coverage so be sure to check with your insurance provider if you would prefer reimbursement. Our patients often receive reimbursement so it can be worth the effort of contacting your insurance company to learn more about your plan. When you call be sure to ask about your deductible and co-insurance.
How long does each appointment last and how often should I plan on following up?
Sessions are one-on-one for a full hour. Outside of post surgical rehabilitation and traumatic injuries, there are very few instances in which physical therapy is warranted more than once every 1-3 weeks, not 3 times per week as is typically the norm. Our typical treatment progression consists of 2-5 sessions spread out over the course of several weeks so our rates are competitive when one considers the price of co-pays and the number of visits associated with insurance-based models.
How does your medical diagnosis, if applicable, affect your care?
While certain medical conditions and structural pathologies do warrant special attention, our approach is typically unaltered by the anatomical site of your pain. Structural diagnoses are often labels that reveal nothing about why you hurt. At Resilient, we assess the entire body from head to toe regardless of the site of pain to ensure a comprehensive and individualized treatment plan. That said, please bring any applicable paperwork or diagnostic imaging results to your first appointment if you have been treated by another health care provider prior to consulting with us. We recognize that health care is a team sport and we strive to work seamlessly with other providers to ensure you receive the best care possible.
What should you wear to your appointment?
Please bring clothing and footwear that allow us to assess your movement abilities. If you are an athlete who experiences pain during a sport-specific skill or who is looking to achieve better positioning on the court or field, you may consider bringing equipment that allows us to recreate your environment or if this is not possible, any applicable video.
Can I remain physically active while under Resilient’s care?
We always encourage people to move as often as possible without igniting the pain cycle. We work with people from all backgrounds to maintain their fitness without provoking an existing injury. If we think a particular exercise or routine is contraindicated during the course of our evaluation, we will provide you with a safer alternative that produces a similar training effect. Our ultimate goal, however, is to get you to return to the things you love doing with complete confidence. Maintaining general fitness promotes healing and recovery so very seldom is a drastic reduction in physical activity advisable. Our skillsets ensure a seamless transition between your rehabilitation and fitness.
What if I’m not a good candidate for physical therapy?
At Resilient, we recognize that we can’t “fix” everyone. Our thorough evaluation system effectively and efficiently triages those individuals whose care is best delegated to another health care provider. If you don't make meaningful objective improvements within 2-3 sessions, we will refer you to a specialist in our network that can provide more clarity. We know our limitations and will refer you to one of our colleagues without hesitation when necessary.
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